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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79556
Experience:  9+ years being an appliance technician with factory training.
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RS261MDRS, changed water filter. Cant get red light to go

Customer Question

RS261MDRS, changed water filter. Cant get red light to go off. Lock light is on. Wont dispense water or ice.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

If your refrigerator control panel is locked, you should just need to press and hold the Energy Saver button for 5 seconds. That should unlock the control panel but if not, then you display board has just failed and would need to be replaced. If the water filter light is still on, then once you unlock the control panel you can press and hold the Water button for 5 seconds to reset the filter light.

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Expert:  Tyler Z. replied 1 year ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?