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I have a Jenn Air electric oven model WM27260, the oven was

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working when it shut off...
I have a Jenn Air electric oven model WM27260, the oven was working when it shut off, no power, I checked the main breaker and it was on, I turned on the manual light switch and the oven started working but when I closed the door it lost all power again but when I opened the door and turned on the light switch it powered up again until I closed the door.What is my fix?
Submitted: 2 years ago.Category: Appliance
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Answered in 18 minutes by:
10/9/2015
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 82,770
Experience: 9+ years being an appliance technician with factory training.
Verified

The problem is that your display board has either shorted somewhat, or your oven is only getting 110 volts instead of 220 volts. You'll need to try to flip the breaker off and back on to see if the issue will reset. If not then you need to pull the oven forward and follow the power cord connected to the back of the oven. Test power between the 2 outer power wires on the power cord and you should have 220 volts. If not, try to check the power cord or outlet or call an electrician. If you have 220 volts, you need to replace the display board.

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Customer reply replied 2 years ago
The display board lights up normal and the oven powers up normally when the manual light switch is on and the door is open but when you close the door everything goes blank.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

Yes, but I'll bet the oven does not heat up like "normal" when you switch it on. That is because it's not getting 220 volts or the display board is bad. May answer is still the same and it's 100% accurate.

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Customer reply replied 2 years ago
The oven starts to heat up, but I can't leave the door open
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

OK then if it does heat up you've narrowed the problem down to just the control board. Because the elements can't heat and get orange without 220 volts. The fact they heat up means your oven is getting 220 volts. So you'll need to replace the control board.

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Customer reply replied 2 years ago
Is that a guarantee that a new board will fix it? I replaced the board about 5 years ago.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

there is no way we can guarantee anything. But if you buy the part from a place like Repairclinic.com they have a policy that allows returns on parts.

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Customer reply replied 2 years ago
Why would the door switch shut all the power off. Do they let you return electrical parts?
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

Yes they do allow you to return electrical parts. And again, the door switch is completing a circuit in the board which is shorted from the normal power inputs on the board. Boards can fail in hundreds of different ways, this is just one of the somewhat more unique ways that it has failed.

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Customer reply replied 2 years ago
What if I disconnected the door switch and it worked ok.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

Then your board is still bad or the oven really isn't getting 220 volts and heating as you say it is. You can try to do anything you want---my answer will not change.

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Customer reply replied 2 years ago
What is the door switch for?
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

To tell the control board your door is shut.

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Customer reply replied 2 years ago
The oven will still heat even if the door is open normally
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

Yes, you said that. I'm not sure why we are going in circles.

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Customer reply replied 2 years ago
I am trying to get a fix before I start replacing parts.
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

The fix is replacing the control board. As I stated before---nothing you say or nothing I say will change that. The fix is the same.

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Customer reply replied 2 years ago
Why does the control want to know if the door is shut if the oven still heats with it open?
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

It needs it for an input for when it self cleans.

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Customer reply replied 2 years ago
Thanks that is what I wanted to know
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

ok good luck

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Customer reply replied 2 years ago
I will probably need it
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

ok

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Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?

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Tyler Z.
Tyler Z.
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Category: Appliance
Satisfied Customers: 82,770
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Experience: 9+ years being an appliance technician with factory training.

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