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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14782
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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I have a washer that when you t start it drains then adds

Customer Question

I have a washer that when you hit start it drains then adds water for a few and then skips to 3 min
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue to get is diagnosed correctly.

You need to replace the motor control board on the unit. Here is a link to the part, that is a very common issue on that unit.


We are on the honor system for our time, all I ask is please rate my service using the star rating link on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

Customer: replied 1 year ago.
I pick up the part today and will install it tonight. I will rate you tomorrow after I replace part. If you were right I will give you an excellent review.
Expert:  Appliance Guru replied 1 year ago.

ok thanks

Customer: replied 1 year ago.
I just replaced that part and it did not fix the problem. It cost me $150 and i am not able to return it.
Customer: replied 1 year ago.
Please…. feel free to call me. (###) ###-####Greg
Expert:  Appliance Guru replied 1 year ago.

Does it do the exact same thing?

Customer: replied 1 year ago.
it does the same thing. You hit start it starts to drain, then it puts a little water in and rotates a few time and the jumps to 3min left. It doesn't even spin.
Expert:  Appliance Guru replied 1 year ago.

Where did you buy it from? The link I supplied you can return it installed for 1 year...I have never seen that board not solving that issue so other than the main CCU board I can think of nothing else causing that issue.