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Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! The lock assembly will need to be replaced if you cannot get it to open after trying the things you have tried.
The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau. They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year! They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!