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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 80292
Experience:  9+ years being an appliance technician with factory training.
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My dishwasher will not finish a cycle and it will not drain.

Customer Question

My dishwasher will not finish a cycle and it will not drain. I think the drain pump may be at fault. I have checked to make sure the drain tube is clear. The pump seems to be intermittent at draining when I press the cancel/drain button.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

So you definitely could have a bad drain pump, but there are other possibilities as well. In order to not guess at the problem, you'll need to uninstall your dishwasher and drain all the water out that you can manually. Remove the drain hose and blow through it to see if it's clear. If it's not, then you want to replace that drain hose that comes directly off the drain pump because there is a back flow preventer inside this hose that failed all the time stopping the dishwasher from draining very well or at all. You can try to stick a flat head screwdriver through that 90 degree angle to get the backflow preventer un-stuck if you wanted to try that as well. Sometimes that will get the flap working again.

If the drain hose checks good, then remove the drain pump and look for and debris that may be blocking the drain pump impeller. Put everything back together and re-install the dishwasher to try again. If the dishwasher still doesn't drain, then you'll want to check 120 volts with a multimeter to the drain pump when it should be draining. If you're not getting 120 volts to the drain pump then you need a new control board inside the door. Assuming you are getting 120 volts, your drain pump would just need to be ordered and replaced.

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Customer: replied 1 year ago.
The drain tube is clear. The pump is clean as well. The pump will pump for about 2 seconds three times when the cancel button is pressed while there is water in the bottom of the dishwasher. Once there is very little water left the pump may run for 30 seconds or more and then stop. If I was doing it correctly there was a reading of only 67 volts at the three prong plug for the pump when it should be pumping. I did drain all water and removed the pump and pressed the cancel button and the pump seemed to run ok.
Expert:  Tyler Z. replied 1 year ago.

It sounds like your control board is just not sending proper power to the drain pump if you're not getting 110 volts all the time so you'll want to replace the control board to fix the issue.

Expert:  Tyler Z. replied 1 year ago.

Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?