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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15079
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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Replaced ice tray and ice lever 3 days ago, I unplugged

Customer Question

Replaced ice tray and ice lever 3 days ago, I unplugged before starting. Now the freezer is not cooling. Fridge is staying cold but freezer side is at 45 degrees.
Submitted: 2 years ago.
Category: Appliance
Expert:  Appliance Guru replied 2 years ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue.

IS the fan running in the freezer? Can you take the back panel off the inside of the freezer to see the frost pattern on the evaporator coil?

Customer: replied 2 years ago.
fan is running
Expert:  Appliance Guru replied 2 years ago.

OK what is showing on the display?

Customer: replied 2 years ago.
Freezer 51 fridge 38
Expert:  Appliance Guru replied 2 years ago.

OK no error codes then, this sounds like a 3 way valve issue, have your tried to power the unit off again for a minute then restart it?

Customer: replied 2 years ago.
No not since yesterday
Expert:  Appliance Guru replied 2 years ago.

OK try to power it off for a minute.

Customer: replied 2 years ago.
Doing it now
Expert:  Appliance Guru replied 2 years ago.

ok