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Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 81863
Experience:  9+ years being an appliance technician with factory training.
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My panasonic microwave tray continues to rotate even if it

Customer Question

my panasonic microwave tray continues to rotate even if it off and when the door is open
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.

Hello, and thank you for using this service. I'll be helping you with your problem today.

So you either have a shorted display control board (this is the mother board for the microwave), or one of the 3 door switch has failed which will also cause these same symptoms. Unfortunately with this microwave, you'll need to un-install it if it's built in and then remove all the screws coming in from the sides and back of the outer shell. The outer shell will then pull straight back, up, and off so that you can access and test the door switches. Below is a video that shows you how to test the door switches, just ignore the access in the video because it's a different style microwave, but testing the switches is the same.

CLICK HERE for video

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Customer: replied 2 years ago.
Thanks for your respond my husband already did it I hope I was not charge for it.
Expert:  Tyler Z. replied 2 years ago.

I'm not sure what you mean. I responded and gave you your answer 3 days ago. That is when your card was charged.