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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10360
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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I nave a 2003 Model Kitchen Aid side by side refrigerator.

Customer Question

I nave a 2003 Model Kitchen Aid side by side refrigerator. The freezer side is frosting everything up and thick ice forming at the bottom. I've adjusted the level and replaced the gasket. Any Ideas?
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?

Expert:  Whrlp Master Tech replied 1 year ago.

do you still need assistance on your question?

Customer: replied 1 year ago.
my KITCHEN AID refrigerater
/freezer model # ***** ***** 25ILSS02
Expert:  Whrlp Master Tech replied 1 year ago.

I not sure why this popped up in my questions days after you replied back to me.

Since you replaced the gaskets !

I`m assuming that you mean both fresh food and freezer gaskets.

Have you checked the dispenser door to make sure it is going closed after the ice is called for?

And have you removed everything out of the freezer ,removed the rear interior freezer panel to see if the defrost drain hole is clogged ? That would account for the ice on the freezer floor.