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So to manually unlock the door, it's not easy since they Maytag units are "commercial". You need to pull the washer forward and unplug the washer. Remove the screws coming in from the back of the top panel. The top panel will then pull straight back, up, and off. There is a plastic tab hanging from the bottom of the latch assembly. You need to unplug the washer and pull down on that plastic tab to manually unlock the door.
Now, if the door latch still has issues in the future or the washer won't start once you have manually unlocked the door, you need to replace the door latch.
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