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Is the freezer the correct temp?
IS the compressor and the fan next to the compressor running?
Ok is the freezer fan running?
Ok can you remove the rear panel in the freezer to check the evaporator for me?
OK remove the back rear panel inside the freezer, you will see a large aluminum evaporator...a bunch of aluminum tubes with fins...See if any of it is frosty and report back to me.
Just let me know
Yes ok that is what I thought, the issue is you have a freon leak. The unit is basically out of freon. You would need it recharged and dye installed to find the leak. It will just run forever but not cool as it is nearly out of freon. That is the issue here.
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Yes you just have a leak in the sealed system, no freon no cooling that is the problem. It can be fixed but maybe a bit costly to repair...sorry for the news.