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I would make them send in a technician or trade the stove. This sounds like the main control board is at fault.
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There are no fuses showing for that unit.
If you go doing anything to the unit it will void the warranty.
Check the main breaker but other than that the stove should work and plug up just as the old one did.
Hello, I am a different tech would you still like some help?
Ok this is a power issue for sure, do you have a volt meter by chance and when you say the top works, do the burner glow red?
OK can you pull out the oven for me and can you remove the small panel where the cord connects to the oven you should see 3 large terminals there where it connects.
OK you are missing the neutral, it should read 240 from the LEFT terminal or RIGHT terminal to the center. You do not have a neutral, so the wire in the middle is the issue and is somehow not hooked to the Neutral bar in the electrical panel, that is the issue here for sure.
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Remove the cover to your panel, locate the three wires going to the oven...There should be 2 going to the 40 or 50 amp breaker and then 1 going to the Neutral bar..>CLICK HERE
Grounds go to the Neutral bar as well as the Neutral bar should be connected to the grounding rod at your house.
OK do you have a 3 wire plug or 4 wire plug to the stove? Also can you upload a picture of the breaker panel here?
Well not really let me explain you need the NEUTRAL to get 120 volts to the oven for the display and clock circuits. The heating elements and burners only need 240 to work without a neutral but you need 120 volts for the clock to work so the circuit is split with the neutral feeding the clock with half the voltage (120) and 240 to the heater...without a Neutral no 120.... SO the breaker would be fine now do you have any regular outlets on the panel in the cabin?
OK so if you have other 120 outlets working the issue is either the wires from the stove outlet to the panel may have switched somewhere. Do you get 240 volts across any two wires of the three at the terminal block?
Ok so when you are looking at the LEFT, MIDDLE, RIGHT wires...what do you get from the RIGHT to MIDDLE and FROM RIGHT TO THE LEFT WIRE
So just to be clear L-M you get 0 basically?
OK but you are reading 240 from R-M?
Yes that is the issue I was just going to have you trace down the Neutral wire:)
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