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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14604
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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25 yr. old side by side model sxdt22hw. Freezer stop

Customer Question

25 yr. old side by side model sxdt22hw. Freezer stop freezing, replaced the evaporator fan. Still not freezing.
Submitted: 1 year ago.
Category: Appliance
Expert:  Appliance Guru replied 1 year ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue so do not rate me until we are done thanks.

There is a good chance you have a sealed system issue so here is the things you need to check. Check the compressor to see if it is running. Check the fan next to the compressor to see if it is running, if both are. Remove the rear cover in the freezer and check the frost pattern on the evaporator is only a rung is frosty you have a freon. The gas is not available anymore for your unit so you may want to invest in a new one at that point.

We are on the honor system for our time, all I ask is please rate my service using the star rating link on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

Customer: replied 1 year ago.
evaporator fan is not running
Expert:  Appliance Guru replied 1 year ago.

Is the evaporator all frosty?

Customer: replied 1 year ago.