How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Whrlp Master Tech Your Own Question
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10565
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Type Your Appliance Question Here...
Whrlp Master Tech is online now
A new question is answered every 9 seconds

I have a kitchenaid downdraft that is stuck in the down

Customer Question

I have a kitchenaid downdraft that is stuck in the down position because I installed a filter wrong the manual does not tell me how to get it back up
Submitted: 2 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 2 years ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

This is a tricky repair and i hope you have plenty of patients!!

You will need to go down in the vent from the top with a butter knife or putty knife and a flash light and push the filter in just enough for the filter to hit the filter switch so that it completes the motor circuit so that you can raise it back up to be able to reinstall the filter the correct way .

It is not that easy and can be a big PAIN to push the filter in enough to press the filter switch .

But with a little time it can be done .

Customer: replied 2 years ago.
Oh my goodness I really don't see how that will work but will give it a try what a bad design on kitchenaid should I remove the trim plate at the top
Customer: replied 2 years ago.
Ok there seems like no power to the downdraft is this normal when the filter is not in place
Expert:  Whrlp Master Tech replied 2 years ago.

Yes the filter when in place properly it presses against a switch that completes an electrical circuit for the drive up and down circuit.

When the filter is out of place, the drive motor has no voltage for it .

And yes it is a pour design but it has been that way for over 20 some years .

and you only have that gap of about 1/8 of an inch to work through.

Like I stated earlier it can be done but it is a real pain.

Expert:  Whrlp Master Tech replied 2 years ago.

I see you have not rated me as of yet!
Even after you rate me if you have a question just reply back to me,
I will still assist you ,but rating me is the ONLY way I get paid for my time