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My Samsung dishwasher is not running a full cycle unless I

Customer Question
do certain things...
My Samsung dishwasher is not running a full cycle unless I do certain things
Submitted: 2 years ago.Category: Appliance
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Customer reply replied 2 years ago
Why was my question closed? I still need some advice and I'm willing to pay for it
Answered in 33 minutes by:
9/8/2015
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15,897
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue so do not rate me until we are done thanks.

What is the unit doing exactly?

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Customer reply replied 2 years ago
Good morning. I'm the same guy you help with the trouble last Friday. Here's a new developement. I had it operating fully after our many communications. When I got it to work last Friday it was after I had pushed the "Heavy" and "Quick" wash buttons together for "cancel and drain (hold three seconds)". I didn't think anything of it at the time, but I just did it again today and it works again. Is this a main board problem?
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Are you getting any error codes flashing on the door?

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Customer reply replied 2 years ago
No. The lights flash on it until I press those two cancel buttons, power off and restart. Then it works fine-but only after I cancel and drain
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Yeah I would say bad control, the have a class action lawsuit against Samsung for that machine.

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Customer reply replied 2 years ago
should I replace the control and if so, what exactly am I to ask for when I order it? Also, should go online to find the lawsuit?
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

You can order the control with the complete model number off your unit from Searspartsdirect.com and here is a link to the lawsuit..CLICK HERE

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Customer reply replied 2 years ago
Ok. Just ask for a control to that model number? Thank you very much
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Yes for sure

We are on the honor system for our time, all I ask is please rate my service using the star rating link on your page before you leave. If you are not happy with the service please let me know before leaving a negative rating. This is the only way I am paid or credited through the site for my time. This will also allow you to get directly back to me for FREE follow up questions and tips are greatly appreciated! Thanks

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Customer reply replied 2 years ago
Absolutely five stars. I just have one thing I need clarification on. When I go to the Sears parts website they show about 5 different control boards. Which do I get?
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

What is the complete model I will get it for you.

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Customer reply replied 2 years ago
Model number DW7933LRABBAA. Thank you again. I won't bother you anymore on this
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

The one that would be causing this issue is part #16 at this link...CLICK HERE

Do not worry no bother at all!

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Appliance Guru
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15,897
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