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Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 15096
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
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GE Model ARCTICA intermitant stops dispensing water. Ice

Customer Question

GE Model ARCTICA intermitant stops dispensing water. Ice cubes work fine. Tried reset, etc.. Not frozen Lowest temp in Fridge.
Submitted: 2 years ago.
Category: Appliance
Expert:  Appliance Guru replied 2 years ago.

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue so do not rate me until we are done thanks.

Can you remove the lower front kick grill on the unit. Locate the plastic water tubing coming out of the freezer door hinge. It will go right to a quick connector. Remove the quick connector so the tubing is separated. Get a small towel and place it down there and then close the freezer door and press the dispenser briefly. Does water shoot out the tubing? If so the line is frozen in the freezer door. You need to set the temp to the max warm setting in the freezer for 24 hours then try the dispenser again. The line should have defrosted itself and everything will work fine again.

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