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Hi, the pump is actually on the bottom on these washers. The pump is most likely going to need to be replaced. It's possible debris is stuck inside the pump. On the back is a small access panel you can see the pump from the back. The front needs to come off to gain access to the pump. On the lower front panel you'll see two screws. Once removed the front panel will come off. Make sure you unplug the unit before you start the repair.
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