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I have a GE Monogram side by side. Unfortunately a water

Customer Question
I have a GE Monogram...
I have a GE Monogram side by side. Unfortunately a water leak has developed.
When the frig door is open the appears to be coming from the top of the door jam.
I opened the upper SS door to look on top of the door but found no leak
Submitted: 2 years ago.Category: Appliance
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Answered in 5 minutes by:
9/5/2015
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 17,719
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
Verified

Hello and thanks for using this service, if you have been waiting do not worry or get upset I am just one of the techs on here and I try to get to as many customers as I can and I just picked up your question now. Please give me time to respond as typing, researching and adding links takes me time to do so please be patient and often I will ask you questions to narrow down the issue so do not rate me until we are done thanks. So let’s get started!

Do you have the complete model number off the unit?

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Customer reply replied 2 years ago
I dont have the model number, must be in the back of the unit
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

It should be on the ceiling, wall or door frame edge down low on the unit when you open the refrigerator door.

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Customer reply replied 2 years ago
it is noticeable when the door is open and you look up at the upper door jam
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Can you upload a picture of where it is leaking? I really need a model to assist you better as there are a ton of GE Monogram units.

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Customer reply replied 2 years ago
I have a photo but how do I upload it here
Customer reply replied 2 years ago
I figured out how to post the photo...one minute please
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

ok no problem

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Customer reply replied 2 years ago
I cant upload the photo
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

HMMMMM you should be able to use the paperclip attachment?

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Customer reply replied 2 years ago
do you have an email?
Customer reply replied 2 years ago
are you there
Customer reply replied 2 years ago
im cancelling this dialog...dont charge me since I have not recieved ny guidance
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

Ok no problem without a model number or pictures I really would be of little help thanks for trying.

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Appliance Technician: Tom Goellner, Home Appliance Technician replied 2 years ago
Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,667
Experience: 32 yrs. experience servicing major appliances and HVAC equipment.
Verified

I'm a different tech . You may have one of the Monograms that has a problem with "mullion condensation" The mullion is the part of the refrigerator where the door gaskets touch the fridge . There is a kit to correct this , but it only applies to certain models , so I need your model number -- forget the picture -- just type me the model number , normally they start with the letter Z Need complete model number.

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Tom Goellner
Tom Goellner
Tom Goellner, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,667
1,667 Satisfied Customers
Experience: 32 yrs. experience servicing major appliances and HVAC equipment.

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