How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 79467
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

My kenmore elite fridge is freezing everything in the top

Customer Question

Hi, my kenmore elite fridge is freezing everything in the top inside compartment. I brought this used,so it has no warranty.
Submitted: 1 year ago.
Category: Appliance
Expert:  Tyler Z. replied 1 year ago.

If everything is freezing in the refrigerator, then your duct assembly isn't controlling the temperature properly. Against the back wall there is a white plastic tower vent directly in the middle coming from the bottom of the refrigerator section. This is your duct assembly which opens and closes a vent restricting the airflow from the freezer to the refrigerator section in order to regulate the temperature in the refrigerator. This duct assembly would need to be replaced so below is a link to the part.

CLICK HERE for duct assembly

We are on the honor system here. Please remember to rate my service by selecting a star at the top of the screen before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.