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Hello, is the freezer fan running and compressor running...also have you removed the back panel inside the freezer to check the evaporator?
Ok do you know if the compressor is running and are you getting any cooling at all?
OK it may be working ok, it is hard to say as the temps seem right. If you rate my service today you can get back to me anytime in the future for FREE followup questions on this issue.
You may have a sealed system issue, can you get to the evaporator to check the frost pattern?