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Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10155
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
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Whirlpool model GI5SVAXVQ01 iCE DISPENSER AND WATER

Customer Question

Whirlpool model GI5SVAXVQ01 iCE DISPENSER AND WATER DISPENSER BOTH STOPPED WORKING
Submitted: 1 year ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 1 year ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Do you by chance have the dispenser locked?

Customer: replied 1 year ago.
where is dispenser lock?
Customer: replied 1 year ago.
The Lockout button on the Door panel does not light up
Expert:  Whrlp Master Tech replied 1 year ago.

you should have a lock out button on the dispenser the use and care booklet shows one anyway !

I noticed your request for a phone call. Unfortunately, that's not something I'm able to do.
I`m an expert that works from a remote location and not in a Just Answer office.
I'm happy to continue corresponding with you here directly on your question page.

Customer: replied 1 year ago.
can we continue on line?
Expert:  Whrlp Master Tech replied 1 year ago.

To Lock and Unlock Dispenser: Press and hold the Lock/Unlock touch pad for 3 seconds to lock the dispenser. The indicator light will illuminate when Lock is on. Press and hold the Lock/Unlock touch pad again for 3 seconds to unlock dispenser. The indicator light will turn off.

Expert:  Whrlp Master Tech replied 1 year ago.

Does your unit have that button?

And if so did it allow the ice and water to start working for you?

Customer: replied 1 year ago.
The Lock - Unlock seemed to work fine. When un-locked still no response from paddle to dispense water or ice.
Expert:  Whrlp Master Tech replied 1 year ago.

Ok when you press the lever do you hear an audible click sound as you press the paddle?

Customer: replied 1 year ago.
no
Expert:  Whrlp Master Tech replied 1 year ago.

ok so the paddle /yoke switch has failed and the yoke will nee to be replaced.

The link below is to the part you will need from a highly recommended company rated A+ with the Better Business Bureau.
They offer a 100% money back guarantee, EVEN ON INSTALLED ELECTRICAL PARTS, for an entire year!
They are the only company to allow returns on installed parts for a refund and offer a FULL ONE YEAR WARRANTY!

http://www.repairclinic.com/PartDetail/Ice-Chute/13005704B/1479904?rcaid=1000070

If you hear no chick then the switch is not telling the control board that the lever is even being pressed.

If you have any questions just reply back.

Customer: replied 1 year ago.
how do I get panel off by just prying it carefully?
Expert:  Whrlp Master Tech replied 1 year ago.

No do not pry it off .

remove the drip tray and behind the tray you have two screws at the bottom of the outer trim peice and then you can get to the yoke assembly .this parts break down should help you.

http://www.partadvantage.com/diagram/3/91/00000201/680/900

Customer: replied 1 year ago.
Thank You
Expert:  Whrlp Master Tech replied 1 year ago.

Anytime ,always glad to assist you.

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.

Customer: replied 1 year ago.
do I need to solder the little motor back in new chute
Expert:  Whrlp Master Tech replied 1 year ago.

No the new chute / yoke should have everything that is on the yoke now on it!1