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I have a side by side w/ bottom freezer. Model MFI 2569VEB2

Customer Question
I have a side by...
I have a side by side w/ bottom freezer . Model MFI 2569VEB2 The control panel doesn't light up or work . If you push any of the buttons all the lights come on but don't stay on .
Is there a way to reset it or trouble shoot ??
Submitted: 2 years ago.Category: Appliance
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Answered in 5 minutes by:
8/26/2015
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago
Appliance Tech Dave
Appliance Tech Dave, Home Appliance Technician
Category: Appliance
Satisfied Customers: 2,680
Experience: 30 years experience specializing in Whirlpool, KitchenAid and Kenmore
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Hello, this is Dave. Are the interior lights off as well as the display?

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Customer reply replied 2 years ago
No ---- Rerfigerator is working , lights work when door opened and same with freezer .Ice maker will start rumbling and working inside when you push and hold the ice button , but you can't switch to water . And when you push the button , or any button ,
all the lights on the panel come on and when you let go they all go out .
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago

Okay. This is the display on the outside of the refrigerator door? The models that I am familiar with you need to touch the display to "wake it up" so you can see the settings. They stay on for a while before they go off. They do this for energy saving and I don't know any way to keep them on all the time.

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Customer reply replied 2 years ago
As I told you --- when you touch any button , they all go on !! When you let go they all go out !!
Appliance Technician: Appliance Tech Dave, Home Appliance Technician replied 2 years ago

Oh, as soon as you let go. Sorry I didn't catch that. Let me see if we can get a different expert to help you.

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Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 17,722
Experience: Over 20 yrs. experience with 25,000+ in home repairs.
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Hello I am a different tech, this is a very common issue on that unit, you have a bad main board behind the unit. You should replace it before the controls start acting worse and then it will not cool. Here is a link to the part and it is located behind the unit, behind the small cover panel on the back of the unit.

CLICK HERE

All I ask is please rate my service using the star rating link on your page...thanks!

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Customer reply replied 2 years ago
That is not the problem !!!!! We had I slight power outage the other day so I unplugged d the refrig and let set for a minute
and plugged it back in and it works fine !! So you were going to lead me to spend $225.00 for a control board Huh ?
Appliance Technician: Appliance Guru, Owner and Technician replied 2 years ago

You never stated anything about a power outage at all, I can not read minds and can only go off what you have stated. Further most customers already try to unplug the unit and plug them back as a first try...Understand I am not onsite and have limited information from you, you should have supplied all the details on the issue if you want the most accurate information. Sorry

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Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,852
Experience: Highly accurate diagnostician with over 30 years experience!
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I know you got your refrigerator going again but I would highly recommend you install a surge protector on it to prevent future damage during electrical disturbances. Electronic controls are expensive, a surge protector is not! One is available below.

CLICK HERE

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