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Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 21988
Experience:  Highly accurate diagnostician with over 30 years experience!
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My Miele W4802 fills, soap dispenses, won't wash. It does

Customer Question

My Miele W4802 fills, soap dispenses, won't wash. It does pump out when I cancel the program and child lock light comes on when I press cancel but no other error lights Soap cup comes out about 1/4 inch
Submitted: 1 year ago.
Category: Appliance
Expert:  Kelly replied 1 year ago.

Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! I suspect you may have a problem with the wash motor or the main electronic. After it fills, do you hear the motor humming or buzzing?

Customer: replied 1 year ago.
No humming or buzzing. Once it fills it is completely silent and the lights are normal like it is running its cycle
Expert:  Kelly replied 1 year ago.

You will need to test the power to the motor from the electronic to determine which one is having issues. Do you have a meter to test voltage with?

Customer: replied 1 year ago.
Expert:  Kelly replied 1 year ago.

Great! Can you access the motor to test the wires to it for power after it fills?

Customer: replied 1 year ago.
I will have to do this tomorrow. It will take some time to pull the unit out to access the motor
Expert:  Kelly replied 1 year ago.

Sure, just reply when you are able.