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AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1671
Experience:  worked on appliances for around 15 years
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New Whirlpool WOD51EC installed 2 weeks ago...all systems

Customer Question

New Whirlpool WOD51EC installed 2 weeks ago...all systems go.
Now lower door is locked and won't open like it is in clean mode- clean mode has not been run.
Unlock code?
Submitted: 1 year ago.
Category: Appliance
Expert:  AppTech8579 replied 1 year ago.
Disconnect power to the unit for 30 minutes and see what happens. Let me know.
Customer: replied 1 year ago.
Power off...will check in 30 mins
Expert:  AppTech8579 replied 1 year ago.
OK, I'll be here.
Customer: replied 1 year ago.
That didn't do it
Expert:  AppTech8579 replied 1 year ago.
Okay, being that new and under warranty I would advise getting a technician out so you do not void the warranty trying to fix it.
Rating my answer "OK Service" or better is the only way I receive credit for helping you. Please let me know if you need additional assistance or have any other questions. Thanks!
Customer: replied 1 year ago.
I think I could have come up with the answer..."call for service".
Expert:  AppTech8579 replied 1 year ago.
Does the door open far enough to get something small in there to try and release the latch?
Customer: replied 1 year ago.
Start clean mode (precise) on affected unit (lower oven in my case).Wait until clean mode starts and door "locks".
Cancel clean and door unlocked
Expert:  AppTech8579 replied 1 year ago.

Yes! I thought you said you tried that, sorry for the misunderstanding.