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The 1/3 ice in the mold is most likely going to be the issue. It's not allowing the fingers to rotate inside the mold. It happens because of low pressure. You can either defrost the ice maker mold with the blow dryer or completely remove the ice maker and thaw it out. I would remove it and thaw it out under hot water.
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You're most welcome. The mold is part of the ice maker. You have to remove the ice maker assembly. The mold is the part the water sits in and turns to ice. During low pressure not enough water makes it to the ice maker and the fingers that turn to harvest the ice from the mold freeze. It's a fairly common issue.
Yes, those are the screws it sounds like. You can unplug it. The ice maker has a plug and play connection on it once it comes down.
Pour a small amount of water into the mold. Does it freezes and dump the ice into the bin?