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Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. working for a major domestic appliance company. Numerous training programs with cities, guilds and major manufacturers.
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Tyler I have Sears Kenmore dishwasher 665.13483k902 which is

Customer Question

Hey Tyler
I have Sears Kenmore dishwasher 665.13483k902 which is brand new out of the box. I plugged it in but I get nothing. Zero. No lights no humming nothing. I replaced the circuit board. I replaced the thermal fuse. Still no lights. The machine is in Africa connected to a 110v transformer. My meter shows electricity is there In the circuit board. The door switch is functioning. I've even bypassed the circuit board to make the motor run. But it is completely non-functioning as is. Any suggestions? I was thinking of buying a new display panel but I have my doubts. Is there a safety something-or-other that must be removed before installing or operation? I am at my wits end. Please help.
Submitted: 2 years ago.
Category: Appliance
Expert:  Rob replied 2 years ago.

Im so sorry that no oneelse has responded to you.

Apologies for my delayin replying, I only just came online and saw your question. Are youstill looking for help with this?

Please don't rate myanswer until we have explored all possible avenues. Please just usethe reply button to contact me.

Can you tell me what the Hertz rating, on the data plate is please? Also what the Hertz rating is from the transformer?



Customer: replied 2 years ago.
The data plate says 60hz. The electricity here is 50hz. However I have tried to run this on my generator which is American voltage and 60 hz. It did not make a difference.
Expert:  Rob replied 2 years ago.


I am thinking that if you plugged it into the 50hz first you will have damaged the new board, sorry

Customer: replied 2 years ago.
I have changed the board then used the generator to power it. No difference. I can see vet faint lights in the display panel. Is it possible the panel is fried. There is no signs of damage.
Expert:  Rob replied 2 years ago.


Its possible

Trouble is electronics dont react well to the wrong frequency of AC and can damage loads of parts.

The display should definatlet be lit, so thats the next item to look at

Sorry there isnt an easy fix on this one,

Can I ask you to take a moment and rate myresponses so far? Please use the smiley faces / stars, which youshould now see. Please remember you are rating me personally, not thewebsite or the problems you have had with this machine.
This willnot close your question and you can still come back to me if you needmore help