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MRANSWER
MRANSWER, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6160
Experience:  30 YRS EXP. FACTORY TRAINED AND AUTHORIZED ON ALL MAJOR BRANDS
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Our front load washing machines red lock light is on but

Customer Question

Our front load washing machines red lock light is on but door will open. Everything is lit up like usual but you can't start a cycle
Submitted: 2 years ago.
Category: Appliance
Expert:  MRANSWER replied 2 years ago.

model#?

Customer: replied 2 years ago.
Don't know. Front load GE sensor with hydroheater
Customer: replied 2 years ago.
WCVH6800JOWW
Customer: replied 2 years ago.
Are you still on here?
Expert:  MRANSWER replied 2 years ago.

You may have just locked the control panel. Hold down the delay start for 3 secs and the lock symbol should go away and allow the washer to be used.

Customer: replied 2 years ago.
We did that and it doesn't unlock, but the door opens and closes
Expert:  MRANSWER replied 2 years ago.

Something has failed here. I can run you thru some testing in a few hours to find out what has if you want to wait as I need to run som errands now. repost this if you do not want to wait.

Customer: replied 2 years ago.
I'll wait
Expert:  MRANSWER replied 2 years ago.

Follow this video and let me know what error codes are stored.

https://www.youtube.com/watch?v=wNK-QNzFevQ

IF you cannot enter service mode then the control has failed and will need to be replaced.

Customer: replied 2 years ago.
Nothing. Will call our service guy.
Thanks
Expert:  MRANSWER replied 2 years ago.

ok.