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I have a French door refridgerator -purchased nov 2012- my

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hi I have a French...
hi I have a French door refridgerator -purchased nov 2012- my problem started april 2015- water and ice forms under the large drawer- I talked with one of your technician 2 weeks aago and he suggested to up the temps to freezer at 0 and fridge to 32. we were gone week and help solid icesheet again !!! HELP
Submitted: 2 years ago.Category: Appliance
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Answered in 10 hours by:
8/13/2015
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago
Master Tech
Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 11,275
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
You have a defrost drain that is clogged behind the rear interior freezer wall under the Evaporator coil that you will need to remove everything out of the freezer and remove the rear interior panel to gain access to the drain hole.

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Customer reply replied 2 years ago
Good Morning Woody> Thank you for your expert Advise. Model # ***** Kenmoore Elite #795 72042 112
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

Thank you!

Yes the defrost drain behind the rear interior freezer wall can get clogged and the the defrost water overflows onto the freezer floor and eventually out the door onto the floor .

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Customer reply replied 2 years ago
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Live Phone Call. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Customer reply replied 2 years ago
Woody my Husband just told me -The Ice forms inside Fridge under the Temperature Controlled pantry Door -and we have a Ice Sheet in there-
Appliance Technician: Master Tech, Whirlpool Master Technician replied 2 years ago

Hello, I noticed your request for a phone call. Unfortunately, that's not something I'm able to do.
I`m an expert that works from a remote location and not in a Just Answer office.
I'm happy to continue corresponding with you here directly on your question page.

ok so the large drawer in the fresh food section .

It also has a drain behind the rear wall panel that can get clogged.

so you will need to remove every thing to get to it also

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John
John
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Category: Appliance
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Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

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