How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Appliance Guru Your Own Question
Appliance Guru
Appliance Guru, Owner and Technician
Category: Appliance
Satisfied Customers: 14798
Experience:  Over 15 yrs. experience with 10,000+ in home repairs.
Type Your Appliance Question Here...
Appliance Guru is online now
A new question is answered every 9 seconds

Just got new stove. Can't get the oven to work. Model

Customer Question

Just got new stove. Can't get the oven to work. Model number-jb850Sf4ss
Serial- Lf210792q
Submitted: 2 years ago.
Category: Appliance
Expert:  Appliance Guru replied 2 years ago.

WHat is happening or not happening?

Customer: replied 2 years ago.
The oven is not heating up at all. It says it's preheating but the oven is cold.
Customer: replied 2 years ago.
Actually, the stove top is not heating either. The lights come on but nothing happens. I need to call the place I got it.
Expert:  Appliance Guru replied 2 years ago.

You may have a power issue you should check the power at the terminal block to the unit it sounds like you have lost 1 leg of the 240 volt supply to the unit.