Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

Kenmore 70 Series washing machine - model: 20712990.

Customer Question
Purchased new 12/2000. Today...
Kenmore 70 Series washing machine - model: 20712990. Purchased new 12/2000. Today it stopped mid cycle - I was in the kitchen and heard it make a strange "stopping noise" and went to investigate. It was making a humming noise and I immediately unplugged it since there was a faint burning smell. I made sure nothing in the load was caught in the agitator. I left it unplugged for about 10 minutes and turned it back on to mid cycle and the machine doesn't do anything except hum. Good news is that it's not an electrical issue?
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 12 minutes by:
8/11/2015
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10,738
Experience: 30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Verified

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
And 20712990 is NOT the full number I suspect you have left the first three printed numbers off from the tag.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Full model number: 110. 20712990
Sorry about that!
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago

just because you hear a hum does not mean it is NOT an electrical issue.

Does the unit have any water in it at this time?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
It is still full of water and clothes.
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago

if you set it on drain /spin will it then run?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
I tries to jerk or start up again when I set it to rinse.
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago

Not rinse,,BUT Drain /spin you need to set it on to see if it will then run.

Ask Your Own Appliance Question
Customer reply replied 2 years ago
no luck on drain or spin.
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago

does it hum on drain /spin ?

And do you have the lid closed?

Ask Your Own Appliance Question
Customer reply replied 2 years ago
Lid is closed - it hums on drain/spin and tries to jerk and do something on rinse.
Appliance Technician: Whrlp Master Tech, Whirlpool Master Technician replied 2 years ago

ok You will need to remove the cabinet so you can see the unit to see what it is doing .

Here is a video showing you how this is done.

https://www.youtube.com/watch?v=Puq8jWMY9Iw

Ask Your Own Appliance Question
Ask John Your Own Question
John
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13,453
13,453 Satisfied Customers
Experience: Appliance repair business owner for over 43 years.

John is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
The lights started blinking on my dishwasher, tried
The lights started blinking on my dishwasher, tried unsuccessfully to get them off, disconnected power, all but one went off, it continues to blink. Do you have the code to reset it? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a Kitchenaid dishwasher. It is no longer washing
We have a Kitchenaid dishwasher. It is no longer washing dishes on top rack. Doesn't seem to be sending water to the top spray arm. Any suggestions? … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
I just replaced the start switch in my Kitchenaid trash
I just replaced the start switch in my Kitchenaid trash compactor but it still won't operate automatically, I have to hold the switch in the on position to make is cycle? … read more
Whrlp Master Tech
Whrlp Master Tech
Whirlpool Master Technician
10,738 satisfied customers
I have a Kennmore Econonmizer 5 water heater. The drain
I have a Kennmore Econonmizer 5 water heater. The drain valve towards the bottom of the outside face of tank is dripping. What is the best way to fix?… read more
william
william
Home Appliance Technician
Vocational, Technical or Trade Scho
3,012 satisfied customers
Have a 2011 110model kenmore washer. it is wobbling badly
have a 2011 110model kenmore washer. it is wobbling badly and getting worse. it has the 4 springs suspending the tub from the frame … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
Fridge has buzz and is frosting by the small vents inside.
fridge has buzz and is frosting by the small vents inside. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
We have a 2-year-old GE dishwasher. Lately the dishwashing
we have a 2-year-old GE dishwasher. Lately the dishwashing liquid won't dissolve completely, leaving residue on the dishes and on the interior of the unit. It's a front-control model. … read more
Webb-Guy
Webb-Guy
tech.
72 satisfied customers
Oven door lock will not release after cleaning cool down.
Oven door lock will not release after cleaning cool down. what do I do? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
GE MICROWAVE, MODEL PVM2070SM1SS has stopped working. Menu
GE MICROWAVE, MODEL PVM2070SM1SS has stopped working. Menu simply says summary, creme cheese that's it … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Oven does not light. Model pgs908sem1ss. Oven lit this
oven does not light JA: What's the make and model of your oven? And can you guesstimate how old it is? Customer: model pgs908sem1ss JA: Do you plan on doing the work yourself? Customer: yes JA: Anythi… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a Miele W3725 washing machine. There seems to be a
I have a Miele W3725 washing machine. There seems to be a problem with the door interlock. Firstly the door would not open so i opened the door at the bottom and used the manual open lever. Now the ma… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My 3 yr old GE Profile over the stove microwave just quit
My 3 yr old GE Profile over the stove microwave just quit working. Not a circuit breaker problem and the plug it goes into is fine … read more
Webb-Guy
Webb-Guy
tech.
72 satisfied customers
DRYER MAKING LOUD NOISE AND NOT WORKING, FREEZER ICE MAKER
DRYER MAKING LOUD NOISE AND NOT WORKING, FREEZER ICE MAKER IS NOT WORKING ... … read more
Whrlp Master Tech
Whrlp Master Tech
Whirlpool Master Technician
10,738 satisfied customers
I have a Jenn-Air LP Stove where one of the ovens does not
I have a Jenn-Air LP Stove where one of the ovens does not ignite. everything else seems to be working just fine. is it likely that it is the valve, single thermal? … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have and Amana washer model # NTW4651BQ0 that runs fine
I have and Amana washer model # NTW4651BQ0 that runs fine for the most part but it will not stop running once the cycle is done. If the lid is not opened immediately after the cycle stops and the door… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I have a bad valve on a Bosch Washer WFK2401 and it is not
I have a bad valve on a Bosch Washer WFK2401 and it is not available. I want to try to save the washer from the trash heap. Two years ago a discontinued latch went bad and the local experts signed the… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
Have Maytag MEDC215ew1dryer. No power.was running opened
Have Maytag MEDC215ew1dryer. No power.was running opened door to check dryness and heard a snap, light went out. Now nothing. Checked door switch. OK, checked thermal fuse OK. Checked hi limit fuse OK… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
80,845 satisfied customers
I am experiencing some tech problems with our Viking
Good evening. I am experiencing some tech problems with our Viking refrigerator, specifically at the freezer. We have come back from a long trip and the freezer was plenty with a enormous quantity of … read more
Webb-Guy
Webb-Guy
tech.
72 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x