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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Refrigerator ice maker not working. Door dispenser stopped

Customer Question

Refrigerator ice maker not working. Door dispenser stopped working???model #Gi6SARXXF05. Serial#K23306666
Submitted: 2 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 2 years ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

ok so you have two issue one the dispenser stopped dispensing ice and water .

and the second issue is the icemaker has stopped making ice to be dropped into the ice container correct?

Customer: replied 2 years ago.
Expert:  Whrlp Master Tech replied 2 years ago.

ok on the dispenser do you have the dispenser lock turned on?

and on the icemaker not making any ice .do you have any water or ice in the icemaker mold at this time?

Customer: replied 2 years ago.
Turned on.
Customer: replied 2 years ago.
Ice maker bin is empty New filter in place. No mold
Expert:  Whrlp Master Tech replied 2 years ago.

No I asked if the mold that makes the ice cubes if it has water or ice in it .

I did not ask if you have MOLD as in mold growth !

I noticed your request for a phone call. Unfortunately, that's not something I'm able to do.
I`m an expert that works from a remote location and not in a Just Answer office.
I'm happy to continue corresponding with you here directly on your question page.

Customer: replied 2 years ago.
No water or ice bottom freezer starting to get frost
Customer: replied 2 years ago.
Do you think we can troubleshoot this???
Customer: replied 2 years ago.
I thought you wanted a phone call if not cancel the phone call and refund me please
Expert:  Whrlp Master Tech replied 2 years ago.

ok so the bottom freezer rear interior wall is starting to get frost on it?

And NO I did not send you a phone request at all!!