How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
12064207
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

We have a 10 year old whirlpool refrigerator, model

Customer Question

We have a 10 year old whirlpool refrigerator, model GX5FHDXVQ00. Refrigerator is not cooling again, freezer is fine. The refrigerator stopped cooling about 3 weeks ago. Replaced the thermistor and all was fine for 2 weeks. Problem is back - any advise?
Submitted: 2 years ago.
Category: Appliance
Expert:  MRANSWER replied 2 years ago.

No air flow to the fridge compartment is the problem. Is there any frost on the back wall of the freezer? Is the freezer fan running? Is the air damper open in the fridge- take the cover off and see. Answer all questions when replying.

Customer: replied 2 years ago.
frost on the back wall of freezer, fan is running.
Expert:  MRANSWER replied 2 years ago.

This is not defrosting. See if you have continuity thru the defrost heater as well as the defrost thermostat. The parts are easily seen and be sure to disconnect the wires so you make sure that you are only measuring the components. Both items should have continuity- the exact ohms is not at all important. let me know what you find.