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Rob, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6991
Experience:  20 yrs. working for a major domestic appliance company. Numerous training programs with cities, guilds and major manufacturers.
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We have a caravan back emoting toilet. The orange toilet

Customer Question

We have a caravan back emoting toilet. The orange toilet flap does not go up automatically when I replace the emptied cassette, is there a spring or mechanism that is broken.
Hope you can help
Submitted: 2 years ago.
Category: Appliance
Expert:  Rob replied 2 years ago.
Welcome, my name is ***** ***** I will be helping you with your problem today. If anything isn't clear, please just ask me.
Im so sorry that no one else has responded to you.
Apologies for my delay in replying, I only just came online and saw your question. Are you still looking for help with this?
Please don't rate my answer until we have explored all possible avenues. Please just use the reply button to contact me.
There have been a couple of versions
Can you tell me, does yours look like this?
And is it number 48 that wont open?
Customer: replied 2 years ago.
Yes it is 48 that will not open when you put the cassette back
Kind regards
Expert:  Rob replied 2 years ago.
Hi Thanks
You will need to dismantle this as per the diagram I sent already. (Not a pleasant job, sorry)
Im suspecting that the lever behind is jammed
You may prefer to take the cassette to a Dometic agent !!!
Can I ask you to take a moment and rate my responses so far? Please use the smiley faces / stars, which you should now see. Please remember you are rating me personally, not the website or the problems you have had with this machine.
This will not close your question and you can still come back to me if you need more help
Customer: replied 2 years ago.
Rob, it is not you but the website and the time for responses is poor.
Thanks for your help but I will take it to Dometic
Kind regards
Penny procter
Expert:  Rob replied 2 years ago.
Hi Penny
Thanks for coming back to me
If you feel I should get credit for helping you, I would ask you to rate as OK
If you feel that I personally dont deserve even an OK rating, I would ask you not to rate at all, as a negative rating applies to me personally, not the website !!
Many thanks