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Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 80212
Experience:  9+ years being an appliance technician with factory training.
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My cooktop is blocked

Customer Question

My cooktop is blocked
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.

Can you explain what you mean by "blocked"? And do you have a model number for the cooktop so I can better assist you?

Customer: replied 2 years ago.
the model number is ***** I was cooking and than a noise started and on the timer bottom I see an "E" and 15. than the rest of the cooking controls starts flashing and I just can use it
Customer: replied 2 years ago.
Expert:  Tyler Z. replied 2 years ago.

So E15 is a shorted control board error. Sometimes you can flip the circuit breaker off to the cooktop and that will reset the error. If not, then you have a shorted control board which would need to be replaced.

Expert:  Tyler Z. replied 2 years ago.

The boards are usually $400 plus I'm sorry to say.

Customer: replied 2 years ago.
let me see if that works
Expert:  Tyler Z. replied 2 years ago.

ok good luck

Customer: replied 2 years ago.
it does not works
Expert:  Tyler Z. replied 2 years ago.

OK then unfortunately the front user interface board would need to be replaced because that error is stating that the main control board can't communicate with the front interface control board.

Customer: replied 2 years ago.
i leave in Panama central america,
Expert:  Tyler Z. replied 2 years ago.

That is going to be a big problem for service unfortunately. You'd need to contact Electrolux to see if you have any parts options, I'm not sure what to say.

Expert:  Tyler Z. replied 2 years ago.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?