How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Whrlp Master Tech Your Own Question
Whrlp Master Tech
Whrlp Master Tech, Whirlpool Master Technician
Category: Appliance
Satisfied Customers: 10179
Experience:  30 years Appliance Field 15 yr with Whirlpool Corp. 9 yrs Whirlpool Technical Assistance Line
Type Your Appliance Question Here...
Whrlp Master Tech is online now
A new question is answered every 9 seconds

I have whirlpool model #GIGFARXXB05 the door alarm is on and

Customer Question

i have whirlpool model #GIGFARXXB05 the door alarm is on and its leaking water from underneath the freezer. also it wont dispense ice or water.
Submitted: 2 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 2 years ago.

Hello from JA
My name is Woody.
I will be glad to assistftf2140fso you today.
I have been servicing ALL Major Brands of Appliances for 35 Years,
and have over 100,000 in home repairs and over 80,000 internet repairs under my belt.

Are you sure the alarm you hear is the door alarm ?

If you open the freezer door can you see any ice or frost on the freezer floor area?

Customer: replied 2 years ago.
its the door alarm, i opened the freezer and the whole bottom of it was a solid sheet of ice which i removed. the door alarm is still on. there is also water leaking from under the fridge
Expert:  Whrlp Master Tech replied 2 years ago.

ok and if you open both doors and you press on the door switches will the internal lights go off?

Customer: replied 2 years ago.
the lights are off when you open the doors
Expert:  Whrlp Master Tech replied 2 years ago.

there off? when the door is open?

Customer: replied 2 years ago.
they do not come on
Expert:  Whrlp Master Tech replied 2 years ago.

ok lets try this ,unplug the unit for 5 minutes and then plug it back in .

This should reboot the electronic control board

Customer: replied 2 years ago.
well my son just got it to work he said it was locked?
but it was leaking water from underneath the freezer yesterday
Expert:  Whrlp Master Tech replied 2 years ago.

ok so the light now go on and off ?

and will the ice/ water dispenser now work?

And could the water be from that ice in the bottom of the freezer?

Customer: replied 2 years ago.
i dont know why there would be ice on the bottom of the freezer.
Expert:  Whrlp Master Tech replied 2 years ago.

Well luckily I do!

You will need to remove everything out of the freezer and remove the drawer itself .

Two screws on the tracks and lift the door off .

Then you will need to remove the tracks and then remove the rear interior freezer panel.

Behind that panel is the Evaporator coil .

In the bottom / center is the drain line trough and you will need to defrost the trough and the drain line hole ,I use a turkey baster and HOT water to clear the hole.

Them manufacture has a drain kit to stop this .

Here is a link to the kit.

This is a common issue, the tube in the kit do not use this kit is a universal kit and the tube is for top freezer models.
If you have any questions just reply back.

Customer: replied 2 years ago.
ok thank you my husband is going to do that now.
Expert:  Whrlp Master Tech replied 2 years ago.

ok no problem if that is not the issue ( and I`m 99% sure it is ) then just reply back to me.

If you need me again for any other issues you can request me Whrlp Master Tech.

And Even after you rate me Today if you have a question just reply back to me,
I will still assist you, no extra charges .
But rating me is the ONLY way I get paid for my time.