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Hello, the temperature in the freezer is the most important factor in making ice. It should be close to zero. Above 15 degrees it won't make any ice. Can you get an accurate freezer temperature?
I understand but 12 is cold but ice production will be very slow.
No. If there is a problem it won't matter where you set the control. I asked to to check the temperature not look at where it was set. The actual temperature is needed to see if it is a temperature problem or a problem with the icemaker etc.
I'm telling you what a tech would do if he came out. First check the temperature next see if the icemaker is completely filled with water or ice.
Ok. Checking to see if ice is in the icemaker on your model is not easy for a homeowner.
Okay, that is perfect. Next would be the amount of water. Can you tell if all the cubes you do get are all the same size? There are 8 cubes made at a time and they should all be the same size. The icemaker should dump 8 cubes every hour and 1/2. Any idea how many cubes you get a day?