How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22266
Experience:  Highly accurate diagnostician with over 30 years experience!
11418111
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

My freezer is not freezing, model # FRS6HR5JBO

Customer Question

Hi, my freezer is not freezing, model # *****
Submitted: 2 years ago.
Category: Appliance
Expert:  Kelly replied 2 years ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! There are two common causes of poor freezer temperatures; lack of air flow and a low refrigerant level. Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer? If you remove the rear panel from inside the freezer, how does the evaporator coil look? Is it frosted all over or only in one small area?