How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask MRANSWER Your Own Question
MRANSWER, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6160
Type Your Appliance Question Here...
MRANSWER is online now
A new question is answered every 9 seconds

I have a clogged drain pump. I have ordered the correct part

Customer Question

Hello my name is ***** ***** I have a clogged drain pump. I have ordered the correct part and cannot get to the drain pump can someone help me remove the location on the Whirlpool duet steam washer. Please!
Submitted: 2 years ago.
Category: Appliance
Expert:  MRANSWER replied 2 years ago.

The drain pump is on the base at the front. You will need to remove the top, console and front to get to it. There are many videos on youtube that show disassembly of these style washers if you need it.

There is a trap on the pump that is probably clogged, so you may not even need the pump. You can possibly reach and unscrew the trap by removing the door gasket retainer and pulling the gasket off - it all depends on how strong and flexible you are as there is not a lot of space. Tilt the washer back to the wall as any water in the washer pours out when the trap is removed.

Customer: replied 2 years ago.
I cleaned out the place around the drum there was a little of crap in it but not enough to stop it up. So what do I do to get to the screw off basket on the actual pump
Customer: replied 2 years ago.
Please reply again please
Customer: replied 2 years ago.
What I wasn't done with my question where is the tech I need answer to my first question finished please
Expert:  MRANSWER replied 2 years ago.

I explained how to access the pump.