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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have a Whirlpool Designerstyle Refrigerator

Customer Question

Good Day,
i have a Whirlpool Designerstyle Refrigerator model#E821DKXDN01.
we cleaned under(floor) and dusted back of frig. last weekend as part of reg. maintainace
since then the frig. is too cold inside main dept. making lettuce and leftovers freeze.
i Turned down to "2" and still a problem. now the door of the freezer on bottom of the frig. is cold and i am feeling cold air too.
How can i solve this?
Submitted: 2 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 2 years ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 34 Years,
and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.

I believe the model number is ***** EB21DKXDN01 the second digit is a B and not an 8

The air you are feeling is from the Condenser fan under and behind the unit .

That is normal.

And are you saying the exterior of the freezer door is cold?