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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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How do I get the door open on a front loader I bought in

Customer Question

How do I get the door open on a front loader I bought in September last year.
Submitted: 2 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 2 years ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 34 Years,
and have over 100,000 in home repairs and over 60,000 internet repairs under my belt.

Ok And have you had the unit powered up and pushed the start /pause button once?

Customer: replied 2 years ago.
It won't start. No lights except the door locked light. Is unplugged now but when I plug it back in it makes a sound like the pump is working but still no lights and won't start
Expert:  Whrlp Master Tech replied 2 years ago.

ok make a sound like the pump is running do you have any standing water in the unit that you can see?

Customer: replied 2 years ago.
No. The water was shut off and that's where I messed up. It's on now but no standing water I can see
Expert:  Whrlp Master Tech replied 2 years ago.

ok can you unplug the washer for 5 -7 minutes .

This will hopefully reboot the control board.

Customer: replied 2 years ago.
Have done this. Still not changed. It's been unplugged for hours
Expert:  Whrlp Master Tech replied 2 years ago.

OK I hope the dryer is not stacked on the washer .

Because you will have to remove the top panel of the washer (two screws from the rear) the pull the panel back about 1 inch and lift off .

then you have to reach down on the right side of the door and pull down on the door switch tab that will unlock the door then pull the door ope as you pull down on the tab.

Let me know if you have any questions ,then can you give me the full model number from inside the door on the washer face frame.

Customer: replied 2 years ago.
Will try that. All done so will try your solution and get back to ypi
Expert:  Whrlp Master Tech replied 2 years ago.

no problem!