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John
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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I have the same problem and wanted to read the answer

Customer Question

I have the same problem and wanted to read the answer
Submitted: 2 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 2 years ago.

Hello from JA
My name is Woody.
I will be glad to assist you today.
I have been servicing ALL Major Brands of Appliances for 34 Years,
and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.

Can I please have the Full model number of the unit to better assist you ?
And I have no idea what problem you have nor what answer you are referring to.

What is your unit doing and or not doing?

And 5115 is not a model number.

Customer: replied 2 years ago.
FFFS5115PW. Frigidaire washer spin cycle stuck at 6 minutes
Expert:  Whrlp Master Tech replied 2 years ago.

Thank you sorry for the delay,

Is the washer spinning or is it tumbling back and fourth?

And what type of items are in the washer at this time?

Customer: replied 2 years ago.
Light load. It doesn't seem to want to go to high speed spin
Customer: replied 2 years ago.
I've taken washer through clean washer cycle. Then same thing. If I push start And cancel at same time only once I got E11 error
Expert:  Whrlp Master Tech replied 2 years ago.

ok and is the tub empty or do you have items in the tub at this time?

And E11 it fill too long.

When you got the E11 was water entering the washer?

And do yo have any suds in the washer?

Customer: replied 2 years ago.
I think it was washing fine. I didn't keep adding soap when I was testing it. It seemed to fill fine. This machine gets stuck even if you're doing just a spin cycle--always gets stuck at 6 minutes left of spin
Expert:  Whrlp Master Tech replied 2 years ago.

and when it get stuck Is the washer actually spinning or is it tumbling back and fourth?

Customer: replied 2 years ago.
I would say more when it's tumbling. Won't really spin much
Expert:  Whrlp Master Tech replied 2 years ago.

ok have you tried running it with out clothes in it to test it .

This washer is smart enough to know when it is out of balance and it will try to tumble the load to get it in balance then spin if it is still out of balance then it tumbles again and it will do this over and over.

Customer: replied 2 years ago.
I can get E 11 when the machine isn't running. It says e 11 water and it's not running. It's on spin only. I hit start and cancel at same time and it says e 11 water. When I did clean washer cycle it went thru fine.
Customer: replied 2 years ago.
I think but I'll try again. On short cycle
Expert:  Whrlp Master Tech replied 2 years ago.

ok let me know how it works.

Customer: replied 2 years ago.
Ok so it spinned much faster. Then at 2 min left it slowed way way down and got stuck at 1 min. Then turned off. Or maybe it just finished. What now?
Expert:  Whrlp Master Tech replied 2 years ago.

ok so it did go through a cycle fine with out clothing in it which would say it is not a machine issue but the load you were washing .

Noe lets try a load making sure that you wash like items (like items meaning the would weight approx the same when wet )

And let me know what it does .