Need Appliance Repair Help? Ask a Technician for Answers ASAP
Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 34 Years, and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.
Can I please have the Full model number of the unit to better assist you ? And I have no idea what problem you have nor what answer you are referring to.
What is your unit doing and or not doing?
And 5115 is not a model number.
Thank you sorry for the delay,
Is the washer spinning or is it tumbling back and fourth?
And what type of items are in the washer at this time?
ok and is the tub empty or do you have items in the tub at this time?
And E11 it fill too long.
When you got the E11 was water entering the washer?
And do yo have any suds in the washer?
and when it get stuck Is the washer actually spinning or is it tumbling back and fourth?
ok have you tried running it with out clothes in it to test it .
This washer is smart enough to know when it is out of balance and it will try to tumble the load to get it in balance then spin if it is still out of balance then it tumbles again and it will do this over and over.
ok let me know how it works.
ok so it did go through a cycle fine with out clothing in it which would say it is not a machine issue but the load you were washing .
Noe lets try a load making sure that you wash like items (like items meaning the would weight approx the same when wet )
And let me know what it does .