How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
Type Your Appliance Question Here...
John is online now
A new question is answered every 9 seconds

I have an Amana side by side refrigerator. My problem is my

Customer Question

I have an Amana side by side refrigerator. My problem is my freezer compartment would stop freezing and food would start to thaw. I consulted a local parts dealer and they suggested it was the defrost timer. I replaced the defrost timer tonight, but still don't have any change in the situation. Any other suggestions that may help rectify the situation. the appliance is about 12 yrs old.. Fan motor is running. and refrigerator side is working fine.
Submitted: 2 years ago.
Category: Appliance
Customer: replied 2 years ago.
how long does it take to get an answer? or a technician?
Expert:  Whrlp Master Tech replied 2 years ago.
Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 34 Years, and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.After you replaced the defrost time did you then adavance the unit into a defrost mode?
Expert:  Whrlp Master Tech replied 2 years ago.
And sorry I just returned from lunch!