Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

I have a KitchenAid bottom mount French door refrigerator model

Customer Question
number KF FS 20 ey...
I have a KitchenAid bottom mount French door refrigerator model number KF FS 20 ey ms 01. Not going into the defrost cycle.an I put it in diagnostic mode everything checks ok I am able to put it into defrost thru diagnostic test mode element comes on and melts the ice build up on the evaporator. I determined that the problem may be the control and replaced the control board. However within 7 days the the frost build up returned. I see no literature or any type of manual or a service bulletin on this unit can you help me out.
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 6 minutes by:
7/29/2015
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,173
Experience: 9+ years being an appliance technician with factory training.
Verified
So clipped onto the top of the silver evaporator coils where the frost is building up is a defrost thermistor. This is the part that will stop the unit from defrosting properly if diagnostics still works and the element is heating up. You can remove this sensor and test resistance through it if you'd like, but it should be 5k ohms at room temperature and if not, replace the thermistor.
Ask Your Own Appliance Question
Appliance Technician: Tyler Z., Appliance Doc replied 2 years ago
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?
Ask Your Own Appliance Question
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 84,173
84,173 Satisfied Customers
Experience: 9+ years being an appliance technician with factory training.

Tyler Z. is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

84,173 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

18,497 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
Digital display for freezer flashes H then 1, and beeps.
Digital display for freezer flashes H then 1, and beeps. Frigidaire side-by-side. … read more
Tyler Z.
Tyler Z.
Appliance Doc
84,173 satisfied customers
My ge refr runs continually. It is modelgsh25jsxbss. 9 years
My ge refr runs continually. It is modelgsh25jsxbss … read more
Tyler Z.
Tyler Z.
Appliance Doc
84,173 satisfied customers
I have an older refrigerator that has a very bad smell. i
i have an older refrigerator that has a very bad smell. i have taken everything out and cleaned all parts but still has a bad smell. what it the problem. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
There is ice forming in the area above the evaporator coil.
There is ice forming in the area above the evaporator coil. it grows so that eventually the fan blade hits it and makes a loud noise. Is this supposed to be taken care of by the defrost heater? I have… read more
Tyler Z.
Tyler Z.
Appliance Doc
84,173 satisfied customers
Recently my Maytag frij, which is about 15 years old, has
Recently my Maytag frij, which is about 15 years old, has started smelling of fish. I havent had any fish in it. I cleaned every inch, including the tray underneath, with baking soda. Now it's very cl… read more
Rusty S
Rusty S
Technician
155 satisfied customers
My kenmore side by side refrigerator only freeze in bottom
Hi my name is Shane my kenmore side by side refrigerator only freeze in bottom of the freezer … read more
Tyler Z.
Tyler Z.
Appliance Doc
84,173 satisfied customers
Why can't I get my GE refrigerator to get cold, even after
Why can't I get my GE refrigerator to get cold, even after setting at the coldest setting?… read more
Tyler Z.
Tyler Z.
Appliance Doc
84,173 satisfied customers
I have a clr2160b u-line ice maker. The water comes in and
I have a clr2160b u-line ice maker. The water comes in and drains I can hear the compressor run but no ice. … read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Model 795.51372.012. Coils in freezer is frosting up but
Model 795.51372.012. Coils in freezer is frosting up but evap fan not on. Is there supposed to be a delay.… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have water dripping from freezer to the bottom of the
I have water dripping from freezer to the bottom of the fridge … read more
Joel Swenson
Joel Swenson
High School or GED
3,395 satisfied customers
My freezer is cold but as cold as a refridgerator it will
my freezer is cold but as cold as a refridgerator it will not keep things frozen … read more
Tyler Z.
Tyler Z.
Appliance Doc
84,173 satisfied customers
I have a frigidaire professional refrigerator. The fridge is
I have a frigidaire professional refrigerator. The fridge is at 36 degrees and the freezer is at only 27 degrees. What wrong and how do I fix? Model FPHF2399MF0… read more
Tyler Z.
Tyler Z.
Appliance Doc
84,173 satisfied customers
We have a freezer on the bottom of our Maytag French Door
We have a freezer on the bottom of our Maytag French Door refrigerator. Water keeps freezing in the bottom of the freezer. We have cleaned out vents and fans but it is still freezing up. … read more
Joel Swenson
Joel Swenson
High School or GED
3,395 satisfied customers
I have an amana fridge model# ARB2217CSR. The bottom of
I have an amana fridge model# ***** The bottom of freezer fills up with water and freezes, then leaks onto floor . I have been breaking ice and discarding to keep it from running onto floor. You can s… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
Samsung fridge mod rf267aepn/xaa01. I need the part # for
Samsung fridge mod rf267aepn/xaa01. I need the part # for the thermister that clips onto the top of the coil. Thank you.… read more
Tyler Z.
Tyler Z.
Appliance Doc
84,173 satisfied customers
Electrolux french door refrig--I changed thermostat defrost
electrolux french door refrig--I changed thermostat defrost and two green wires with clips came loose where do they attach … read more
Tyler Z.
Tyler Z.
Appliance Doc
84,173 satisfied customers
My freezer is still working well... my refrigerator is only
My freezer is still working well... my refrigerator is only staying at about 50 degrees. It is a french door whirlpool with the freezer on the bottom. … read more
Tyler Z.
Tyler Z.
Appliance Doc
84,173 satisfied customers
Model mbf 1956hew S# 12015454jc evaporator coil ices up, fan
model mbf 1956hew S# 12015454jc evaporator coil ices up, fan is working properly, … read more
Daniel
Daniel
senior service enginner
High School or GED
2,306 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x