How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask JohnF2015 Your Own Question
JohnF2015, Customer Service
Category: Appliance
Satisfied Customers: 1102
Experience:  Owner/Service Technician at S & J Small Engines
Type Your Appliance Question Here...
JohnF2015 is online now
A new question is answered every 9 seconds

I have a new Whirlpool Dutch door refrigerator. It runs constantly.

Customer Question

I have a new Whirlpool Dutch door refrigerator. It runs constantly. I have only had it for a month. I called Whirlpool and they said they will charge me more than $100 to come out and check it out. The only time I don't hear it is when I have the TV loud or I have a lot of people in the house. It is so annoying to come down in the morning to what used to be a quiet house and all I hear is the fridge humming.
Submitted: 1 year ago.
Category: Appliance
Expert:  JohnF2015 replied 1 year ago.
Since you have only had the machine for a month, it should be under warranty. I would call the store that you purchased it from and see if you can work with them to get it checked. The store may have their own service provider that can check it for you. I would definitely get the store involved in this, the store may be able to get things done for you that you can't get done on your own.Since you say that it runs all the time, it could be a poor door seal causing it, it could be a bad control board or thermostat causing it.