How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Tyler Z. Your Own Question
Tyler Z.
Tyler Z., Appliance Doc
Category: Appliance
Satisfied Customers: 80378
Experience:  9+ years being an appliance technician with factory training.
Type Your Appliance Question Here...
Tyler Z. is online now
A new question is answered every 9 seconds

My GE GLDT690TBB-00 dishwasher won't turn on. It worked

Customer Question

Hi! My GE GLDT690TBB-00 dishwasher won't turn on. It worked fine one day and then nothing the next... We didn't have any storms or power surges. I've already tried holding down the start button for an extended time and also reset my fuse box (kept it off for over a minute before turning fuse back on). Someone told me there is may be an order in which to push some of the buttons to reset the dishwasher but I can't find any info on that... Do you have any ideas? Thank you!
Submitted: 2 years ago.
Category: Appliance
Expert:  Tyler Z. replied 2 years ago.
Good morning, my name is ***** ***** I'll be helping you with your dishwasher today. First, there are no reset buttons, thermal fuse, or anything that you can just push to get the dishwasher working again. This model just doesn't have a thermal fuse, in fact almost no GE dishwashers do. If you're certain that there is power getting to the dishwasher, remove the kick panel below the dishwasher and look for the 3" x 3" sheet metal box with the wire connections in it. Turn the circuit breaker off to the dishwasher or unplug the dishwasher before servicing. Remove the cover plate and look at the wire connections to see if any of the wires in the junctions box have shorted out. If they have been shorted or melted, you'll need to cut them back and re-wire them. If you find nothing at all wrong with the connections, then your control board is just shorted for one reason or another and the control board inside the door will need to be ordered and replaced. Below is a link to the control board kit you'd need to order for your model. CLICK HERE for control board kit We are on the honor system here. Please remember to rate my service before you leave today. If you need anything else, just let me know. You can continue asking follow-up questions at no additional charge after rating my service if you still need assistance.
Expert:  Tyler Z. replied 2 years ago.
Hello again. I'm just following up because I haven't heard back from you and I see this question is still open. Is there anything else I can help you with?