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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Our upright Frigidaire upright freezer, model FFU16F9FW will

Customer Question

Our upright Frigidaire upright freezer, model FFU16F9FW will not freeze ice cream solid.
It comes out of the freezer cold, but softer than cool pudding.
It is stored in the door where we have never had this problem.
We checked the dial, but are uncertain how to set it colder. Because everything else
in the freezer is frozen solid, we assume the dial may be properly set.
We are techno-wimps with four college degrees between us and have trouble with
anything mechanical. We are looking forward to an expert's opinion.
Thank you,
Submitted: 2 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 2 years ago.
Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 34 Years, and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt.And can you open the freezer door on the LOWER rear interior wall do you see any frost or ice in the wall?A while you have the door open can you hear the freezer interior fan running?
Expert:  Whrlp Master Tech replied 2 years ago.
Do you still need assistance I see you have not replied to my questions as of yet?
Customer: replied 2 years ago.
All's well. My husband was turning the dial the right way.
Thank you,
Expert:  Whrlp Master Tech replied 2 years ago.
ok great !!glad to hear it !!If you need me again for any other issues you can request me Whrlp Master Tech.