Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

I have a Samsung top loader washing machine, model #WA400 and

Customer Question
I am getting error code...
I have a Samsung top loader washing machine, model #WA400 and I am getting error code 3E. How can I fix this?
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 19 minutes by:
7/26/2015
Appliance Technician: AppTech8579, Home Appliance Technician replied 2 years ago
AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,724
Experience: worked on appliances for around 15 years
Verified
3E indicates no signal from the drive motor tachometer. Unplug the washer. Check the wire harness connections on the drive motor and the electronic control board. If the wiring connections are sound, the drive motor or the tachometer (also called the hall sensor) may need to be replaced. Rating my answer "OK Service" or better is the only way I receive credit for helping you. Please let me know if you need additional assistance or have any other questions. Thanks!
Ask Your Own Appliance Question
Customer reply replied 2 years ago
Hello Jamie. Thank you for your reply. I already read about the hall sensor online, and I took the cover off of the electronic control board to perform the hall sensor check (according to my Samsung troubleshooting manual, this was the CN9 terminal). I unplugged CN9, and the 4 pins inside appear to be in tact. I am not sure where to go from here.
How can I tell if it needs to be replaced, or if there is something else wrong? From what I have heard, the 3E error could also be something other than the hall sensor.
Please advise the next steps I should take. Thank you, Bob.
Appliance Technician: AppTech8579, Home Appliance Technician replied 2 years ago
The fault code you give is either the drive motor or hall sensor or possibly worse the control board. Lets see if any error codes are saved in the systems memory.To do this, enter the service mode by pressing the signal and extra rinse buttons together for 5 seconds.Here are the testing parameters for your unit. While in Service Mode the following tests can be performed:Quick Spin Test = Delay Start & Temp: This acceleratesthe drum motor from 0 to maximum RPM over a fewminutes. Note: Stay with the washer during this test, out ofbalance detection may be bypassed.Press the Start/Pause button during the test to hold its spinningspeed for 10 minutes before going back to Quick Spin TestCycle Count = Press Signal key to view times the unit was usedSoft Ware # = Press Soil key to see the software version infoFast Time Down = Press Temp key to advance to next cycleFault Code Test = Press the Spin button to view thestored fault codes - then turn Jog Dial to view error codes(Push Start/Pause while the code is displayed to view the numberof cycles since the error occurred)Peripheral (Main PCB) input Tests1. Select Extra Rinse. Then turn the Jog-Dial so that the NormalLED is turned on. The Water Temperature will be displayed inCentigrade2. Select Extra Rinse. Then turn the Jog-Dial so that the HeavyDuty is turned on. The water temperature will be displayed inFahrenheit.3. Select Extra Rinse. Then turn the Jog-Dial so that the PermPress LED is turned on. The door status will be displayed (OP ifopen, CL if closed).4. Select Extra Rinse. Then turn the Jog-Dial so that the SanitizeLED is turned on. The door lock Switch status will be displayed(UL if unlocked, Lo if locked).5. Water Frequency/Water Sensor Testing Select a cycle &start the washer, enter Service Mode & press Extra Rinse.Turn the Jog Dial so that the Bedding LED is turned on. Next,press the Start/Pause Key. The Water Frequency will be displayed.The frequency will change as the unit fills.
Ask Your Own Appliance Question
Customer reply replied 2 years ago
Hi Jamie--Thank you for the steps provided above. I performed each of the tests you suggested, although some of the buttons you referenced were incorrect-- so I looked in the washer manual to find the right ones. 3E is the only error message stored.I appreciate your help, but I am no closer to fixing the problem than I was when I consulted the manual on my own. Can you suggest any further steps to this end? Also, if the solution is to replace the hall sensor, how can I do this myself? I see that the hall sensor is part of the electrical board and I don't see an easy way to remove it without destroying the board.Thank you for your help,
Bob
Ask AppTech8579 Your Own Question
AppTech8579
AppTech8579
AppTech8579, Home Appliance Technician
Category: Appliance
Satisfied Customers: 1,724
1,724 Satisfied Customers
Experience: worked on appliances for around 15 years

AppTech8579 is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,536 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

80,845 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

17,409 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
My kenmor stove bottle gas oven lights but does not get the
my kenmor stove bottle gas oven lights but does not get the temperture to go up … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
My may tag epic dryer just quit working the control lock
My may tag epic dryer just quit working the control lock button is lite up can I fix it? … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
I have ge profile dishwasher the normal light stays on but
I have ge profile dishwasher the normal light stays on but start button will not work … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
How do I reprogram a new oven control board for a Jenn Air
How do I reprogram a new oven control board for a Jenn Air JJW9827DDP double wall oven? … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have a whirlpool freestanding fridge model #ET21PKXGW03
I have a whirlpool freestanding fridge model #ET21PKXGW03 that is leaking water inside down the back, getting in the crispers and running out of the bottom … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
We have a Whirlpool gas range that does not heat. The
We have a Whirlpool gas range that does not heat. The burners come on, the flame has some orange in it. The stove is on natural gas. … read more
Kelly
Kelly
Appliance Technician
High School or GED
17,409 satisfied customers
I have a double wall oven bought in 2004. The convection on
I have a double wall oven bought in 2004. The convection on the top oven broke and I had it repaired. While waiting for a part, the bottom oven stopped working. The tech said it needed a replacement s… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I am installing a whirlpool above range microwave model
I am installing a whirlpool above range microwave model umv1160cs. One of the first steps involves rotating the blower. I can't get the blower motor to raise up so I can turn it. Any advice will be ap… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
WE HAVE A GE FRIDGE APPROAXMATELY 12 YEARS OLD. IT IS TWO
WE NEED A TECHNICIAN TO FIX IT I THINK THE RUBBER LINNING IS WORN OUT… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
I have an old Whirlpool self cleaning wall oven (it has
I have an old Whirlpool self cleaning wall oven (it has knobs for "bake" and temperature).I followed the self-clean cycle instructions, but the door will not unlock.Any ideas? Thanks, Patrick … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
How do I fix an error code E-115. I can't find my manual but
I can't find my manual but i have a downloaded version that say to call a technician … read more
travis webb
travis webb
tech.
2,153 satisfied customers
I have a 3 year old Maytag refrigerator with a bottom
I have a 3 year old Maytag refrigerator with a bottom freezer. I came home after 2 days away to find all my freezer food thawed out. It is still cool in the freezer and small chunk of ice still in the… read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Ffle1011mwo Washer dryer combo. Shuts off after wash cycle.
Ffle1011mwo Washer dryer combo. Shuts off after wash cycle. Have to disconnect power to continue cycle. Timer, pressure sensor have been replaced. Lid switch tests good.… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
I have a Jenn Air SVD 48600B electric oven with LP gas
I have a Jenn Air SVD 48600B electric oven with LP gas cooktop. It has an electronic face panel. For the second time in less than a year the panel shows an F-7. The service provider I worked with the … read more
Appliance Medic
Appliance Medic
Service Technician
10,826 satisfied customers
I have a whirlpool gold self cleaning oven. I self cleaned
I have a whirlpool gold self cleaning oven. I self cleaned it this morning and now the oven door will not open and i have no display. Any ideas? … read more
Don T.
Don T.
President
Associate Degree
179 satisfied customers
How do I set my microwave to a lower power level. It looks
it looks like "Genius Sensor 1100 watts. It's about 7 years old … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Would like operation manual for front load WFS1278CD or N387
would like operation manual for front load WFS1278CD or N387 or SGS2006 whichever is model no? … read more
Martyn Lloyd
Martyn Lloyd
Owner/Partner
Lecturer in Theatre Design Studies (BA Hons)
92 satisfied customers
I have one of the round cooler. One day it stopped working.
I have one of the round cooler. One day it stopped working. When I turn on the cooler - the round Ball(Compressor) will run (A little shake) but it not cooling anymore.… read more
esequiel walker
esequiel walker
Appliance technician
High School or GED
4,647 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x