How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask MRANSWER Your Own Question
MRANSWER, Home Appliance Technician
Category: Appliance
Satisfied Customers: 6160
Type Your Appliance Question Here...
MRANSWER is online now
A new question is answered every 9 seconds

Hey tyler. first time on this site and not sure what the process is. i have a front loa

Customer Question

hey tyler. first time on this site and not sure what the process is.
i have a front loading LG washer that stopped draining. it took it apart, cleared the filter, removed and cleaned the motor. the propeller was a bit loose. i tested the motor and it spins normally
Submitted: 2 years ago.
Category: Appliance
Expert:  MRANSWER replied 2 years ago.
The motor is bad- there can be no looseness on the impeller at all. Replace it and the washer will drain just fine. The motor does run, but the shaft is slipping on the impeller so that is why no draining.
Customer: replied 2 years ago.
I actually took the pump apart and reseated the prop and cleaned it out completely. The prop is definitely not slipping. It is super solid now guaranteed.One thing I noticed is that even with the drum and lots of water, the small drainage tube that is next to the filter doesn't drain any water at all. That seems wrong. Removing the filter does drain the drum very fast so I don't that is blocked. I have removed the main drain hose and it seems clear now. I read something about a siphon hose online. The machine is about six years old.
Expert:  MRANSWER replied 2 years ago.
That small drain tube is clogged then- it has nothing to do with the washer draining by itself in any case. I stand by my original answer.
Customer: replied 2 years ago.
Do you know if the pump motor has a temperature sensor ? Is there a sensor that could be bad and stopping the pump?The prop is definitely not slipping anymore and I'm sure I'm going to replace the motor and the problem will still be there.
Expert:  MRANSWER replied 2 years ago.
I have an offer for you.