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John, Home Appliance Technician
Category: Appliance
Satisfied Customers: 13453
Experience:  Appliance repair business owner for over 43 years.
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Wont agitae in wash cycle spins and agitate in rinse cycle

Customer Question

wont agitae in wash cycle spins and agitate in rinse cycles
Submitted: 2 years ago.
Category: Appliance
Expert:  Whrlp Master Tech replied 2 years ago.
Hello from JA My name is Woody. I will be glad to assist you today. I have been servicing ALL Major Brands of Appliances for 34 Years, and have over 100,000 in home repairs and over 60,000 phone and internet repairs under my belt. Can I please have the Full model number of the unit to better assist you ?
Customer: replied 2 years ago.
atw4475xqo snc14142878 looks like it was built 10 21 11
Expert:  Whrlp Master Tech replied 2 years ago.
Ok can you tell if the washer does this in every cycle of just on one specific cycle?If just one cycle which cycle might that be?When it does not agitate in the wash mode do you hear the drive motor running or is the unit silent?