Appliance

Need Appliance Repair Help? Ask a Technician for Answers ASAP

Ask an Expert,
Get an Answer ASAP!

Appliance

I have a Kitchenaid refrigerator model #KBFS25ETBL01.

Customer Question
Hello, I have a Kitchenaid refrigerator...
Hello,
I have a Kitchenaid refrigerator model #KBFS25ETBL01. We've noticed it running quite frequently in the last few days (nonstop today), and just now when I opened the door I could smell a strong burnt odor. It is in the freezer also. I pulled the fridge out from the wall and there is no smell coming from the back, or any heat either. The temperatures of the fridge and freezer are holding at their normal temperatures. Any suggestions as to what this may be from and how to get rid of the smell?
Thank you!
Submitted: 2 years ago.Category: Appliance
Show More
Show Less
Ask Your Own Appliance Question
Answered in 5 minutes by:
7/24/2015
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,836
Experience: Highly accurate diagnostician with over 30 years experience!
Verified
Hi, welcome to Just Answer. My name is ***** ***** I look forward to helping you! Have you noticed any clicking or buzzing sounds? Is the metal strip between the doors very hot?
Ask Your Own Appliance Question
Customer reply replied 2 years ago
No clicking, but we have noticed a different vibration sound that we thought was glass vases above the fridge, but we moved them and it continued. And the strip between doors is slightly warm but not hot.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Can you hear a fan running in the freezer section? Can you see any frost on the back wall inside the freezer?
Ask Your Own Appliance Question
Customer reply replied 2 years ago
Neither
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Is the compressor running now? No fan in the freezer running?
Ask Your Own Appliance Question
Customer reply replied 2 years ago
No, the compressor has just stopped running.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Okay, so we need to see if the freezer fan comes on when the compressor comes back on. In the meantime, are you able to remove the back from the appliance to inspect the start device on the compressor?
Ask Your Own Appliance Question
Customer reply replied 2 years ago
Ok and yes I will do that.
Customer reply replied 2 years ago
The compressor came back on and the freezer fan is running.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Okay, the start device is shown as number 12 in the diagram at the link below. See if it looks burnt or if that is what is smelling. Great on the fan, that is good. CLICK HERE
Ask Your Own Appliance Question
Customer reply replied 2 years ago
Ok, just got the fridge out. We just moved in here 3 weeks ago and the previous owners put this huge fridge in a small cavity on Lino flooring, so it had to be wiggled out! Is the bottom black panel what I need to remove? And should I unplug the fridge first?
Customer reply replied 2 years ago
Also, the glass rattling noise we were hearing is definitely coming from the bottom right corner of the fridge.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Yes, the access panel is in the back at the very bottom. Is that where the noise is coming from? There is a fan back there that may have something in it. Use caution, the odor may be coming from a mouse that may have gotten down there, too.
Ask Your Own Appliance Question
Customer reply replied 2 years ago
Yes, that is where the noise is. Unplug the fridge?
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Well, the noise will be easier to find with it plugged in, just keep your fingers away from the fan blade.
Ask Your Own Appliance Question
Customer reply replied 2 years ago
Ok
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Keep me posted!
Ask Your Own Appliance Question
Customer reply replied 2 years ago
Ok I got it open, but I'm not sure where to find the start device
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
It is mounted right on the compressor, the black ball looking thing. Just see if it looks to be melted. Did you locate the noise or the source of the odor?
Ask Your Own Appliance Question
Customer reply replied 2 years ago
Ok I found it, it looks fine. the compressor is just starting up again, but there is no odor.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Hmm, okay. Is the odor strong down there? Did you track the sound down?
Ask Your Own Appliance Question
Customer reply replied 2 years ago
No, I can't smell the burnt odor at all down here actually... It seems to be in the refrigerator/freezer cavity only. And the sound it not happening with the panel off. The fan is also not running yet though.
Customer reply replied 2 years ago
Fan just came on, no noise yet.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
The panel itself may have been vibrating. You can go ahead and button it back up. There is a heater in the freezer that defrosts the coil. I wonder if something got on it and got burnt??
Ask Your Own Appliance Question
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Is the odor strong in the freezer?
Ask Your Own Appliance Question
Customer reply replied 2 years ago
Yes, strong in freezer and fridge.
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
It would be odd that the heater would cause odors because there would have to be something small enough to get through the vent holes in the freezer. Is there any ,elted plastic wrapper in the freezer near the back wall?
Ask Your Own Appliance Question
Customer reply replied 2 years ago
Nope, it's all nice and clean...
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
Well, the only thing left to do is quite involved and that is to remove the panel from inside the freezer, number 11 in the diagram at the link below. Behind that is the evaporator coil and the heater is mounted at the bottom of that coil. Are you up for that? It will require, of course, that all internal freezer parts be removed. CLICK HERE
Ask Your Own Appliance Question
Customer reply replied 2 years ago
I think that may be beyond my capabilities. I will call someone out to take a look at it. Thank you anyway!
Appliance Technician: Kelly, Appliance Technician replied 2 years ago
I understand, thank you!
Ask Your Own Appliance Question
Ask Kelly Your Own Question
Kelly
Kelly
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 23,836
23,836 Satisfied Customers
Experience: Highly accurate diagnostician with over 30 years experience!

Kelly is online now

A new question is answered every 9 seconds

How JustAnswer works:

  • Ask an ExpertExperts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional AnswerVia email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction GuaranteeRate the answer you receive.

JustAnswer in the News:

Ask-a-doc Web sites: If you've got a quick question, you can try to get an answer from sites that say they have various specialists on hand to give quick answers... Justanswer.com.
JustAnswer.com...has seen a spike since October in legal questions from readers about layoffs, unemployment and severance.
Web sites like justanswer.com/legal
...leave nothing to chance.
Traffic on JustAnswer rose 14 percent...and had nearly 400,000 page views in 30 days...inquiries related to stress, high blood pressure, drinking and heart pain jumped 33 percent.
Tory Johnson, GMA Workplace Contributor, discusses work-from-home jobs, such as JustAnswer in which verified Experts answer people’s questions.
I will tell you that...the things you have to go through to be an Expert are quite rigorous.

What Customers are Saying:

Thank you for the expeditious answer. It's good to know you're out there and awake in the wee hours when I finally have time to ask questions about my Jenn Air.

JeanRiverhead, NY

You did one super job of explaining to me everything there is to know about this fridge. I'm looking forward to asking you questions in the future.

JimmyBagley, IA

Wonderful service, prompt, efficient, and accurate. Couldn't have asked for more. I cannot thank you enough for your help.

Mary C.Freshfield, Liverpool, UK

This expert is wonderful. They truly know what they are talking about, and they actually care about you. They really helped put my nerves at ease. Thank you so much!!!!

AlexLos Angeles, CA

Thank you for all your help. It is nice to know that this service is here for people like myself, who need answers fast and are not sure who to consult.

GPHesperia, CA

I couldn't be more satisfied! This is the site I will always come to when I need a second opinion.

JustinKernersville, NC

Just let me say that this encounter has been entirely professional and most helpful. I liked that I could ask additional questions and get answered in a very short turn around.

EstherWoodstock, NY

< Previous | Next >

Meet the Experts:

John

John

Home Appliance Technician

13,453 satisfied customers

Appliance repair business owner for over 43 years.

Tom Goellner

Tom Goellner

Home Appliance Technician

1,558 satisfied customers

32 yrs. experience servicing major appliances and HVAC equipment.

Tyler Z.

Tyler Z.

Appliance Doc

83,495 satisfied customers

9+ years being an appliance technician with factory training.

Kelly

Kelly

Appliance Technician

23,836 satisfied customers

Highly accurate diagnostician with over 30 years experience!

The Home Smithy

The Home Smithy

Home Appliance Technician

6,148 satisfied customers

30 years repairing appliances

william

william

Home Appliance Technician

3,012 satisfied customers

Major Home Appliance Technician Specialist Whirpool Certificate

John

John

restaurant equipment technician

2,103 satisfied customers

25+ years experience. I'm now employed by a commercial cooking equipment service company

< Previous | Next >

Related Appliance Questions
my refrigerator is making ice inside refrigerator, what causes
my refrigerator is making ice inside refrigerator, what causes this?… read more
Chas
Chas
Master Appliance Repair Technician
Vocational, Technical or Trade Scho
7,026 satisfied customers
miele kfn 8462 sd - F2 error message on fridge temperature
miele kfn 8462 sd - F2 error message on fridge temperature display and continuous beeping. been getting ice in drain at back of fridge for a few weeks - defrosted freezer/fridge, cleared drain hole an… read more
I.can
I.can
Engineer
High School or GED
780 satisfied customers
GE fridge. 1. Staying in defrost too long and stuff is
GE fridge. 1. Staying in defrost too long and stuff is thawing(ice cubes melt and refreeze to each other. 2. Water in back/bottom (in back where compressor is) 3. Compressor is really hot. Suggestions… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a Kitchn Aid KFCS22EVMS7 refrigerator/freezer that
I have a Kitchn Aid KFCS22EVMS7 refrigerator/freezer that occasionally leaks about a quart of water on to the floor. I assume this happens during defrost cycle. The coils in the very front were vacuum… read more
Joel Swenson
Joel Swenson
High School or GED
3,418 satisfied customers
Digital display for freezer flashes H then 1, and beeps.
Digital display for freezer flashes H then 1, and beeps. Frigidaire side-by-side. … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Our freezer was working fine but the fridge compartment was
Our freezer was working fine but the fridge compartment was not cooling. I pulled the rear panel of the freezer. It was full of frost. I thawed it out. It is now plugged in again. The feeezer motor is… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a Maytag refridgerator / freezer and the freezer wont
I have a Maytag refridgerator / freezer and the freezer wont freeze, but the fridge worksFFTR1814TW(-623739 … read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
There is ice forming in the area above the evaporator coil.
There is ice forming in the area above the evaporator coil. it grows so that eventually the fan blade hits it and makes a loud noise. Is this supposed to be taken care of by the defrost heater? I have… read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Have uppr refrigerator, lower freezer. The freezer will not
have uppr refrigerator, lower freezer. The freezer will not freeze. Refrigerator seems to work ok. … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
The freezer part of our Frigidaire freezer seems to be
Hey, so the freezer part of our Frigidaire freezer seems to be running warm, even at the coldest setting … read more
travis webb
travis webb
tech.
2,414 satisfied customers
My freezer is not working properly. the coils in the freezer
my freezer is not working properly. the coils in the freezer are cold and have frost on the top half only. the bottom half do not get cold, the fridge area is working perfect. can you help, freezer do… read more
Eng-Tech
Eng-Tech
Bachelor's in Electrical Engineering Technology
0 satisfied customers
Model 795.51372.012. Coils in freezer is frosting up but
Model 795.51372.012. Coils in freezer is frosting up but evap fan not on. Is there supposed to be a delay.… read more
Whrlp Master Tech
Whrlp Master Tech
Vocational, Technical or Trade Scho
4,977 satisfied customers
My freezer is cold but as cold as a refridgerator it will
my freezer is cold but as cold as a refridgerator it will not keep things frozen … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
I have a samsung fridge freezer model srs584dp. The freezer
i have a samsung fridge freezer model srs584dp. The freezer section is cold but not freezing. i have replaced two freezer thermistors but still the same … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Whirlpool Conquest Model GS5SHAXSB01. Freezer not freezing &
Whirlpool Conquest Model GS5SHAXSB01. Freezer not freezing & Ice maker not making ice … read more
Tyler Z.
Tyler Z.
Appliance Doc
Bachelor's Degree
83,495 satisfied customers
Samsung refrigerator/freezer. freezer quit Sat. night all
Samsung refrigerator/freezer. freezer quit Sat. night all food thawed and water on floor … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Samsung refrig/freezer freezer works, but refrig does not.
samsung refrig/freezer freezer works, but refrig does not … read more
HVAC Guru
HVAC Guru
Service Technician
Associate Degree
682 satisfied customers
Model mbf 1956hew S# 12015454jc evaporator coil ices up, fan
model mbf 1956hew S# 12015454jc evaporator coil ices up, fan is working properly, … read more
Daniel
Daniel
senior service enginner
High School or GED
2,308 satisfied customers
Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Disclaimer: Information in questions, answers, and other posts on this site ("Posts") comes from individual users, not JustAnswer; JustAnswer is not responsible for Posts. Posts are for general information, are not intended to substitute for informed professional advice (medical, legal, veterinary, financial, etc.), or to establish a professional-client relationship. The site and services are provided "as is" with no warranty or representations by JustAnswer regarding the qualifications of Experts. To see what credentials have been verified by a third-party service, please click on the "Verified" symbol in some Experts' profiles. JustAnswer is not intended or designed for EMERGENCY questions which should be directed immediately by telephone or in-person to qualified professionals.

Show MoreShow Less

Ask Your Question

x