How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Kelly Your Own Question
Kelly, Appliance Technician
Category: Appliance
Satisfied Customers: 22566
Experience:  Highly accurate diagnostician with over 30 years experience!
Type Your Appliance Question Here...
Kelly is online now
A new question is answered every 9 seconds

We have a RFG297AAWP that will not make ice. We got it used

Customer Question

We have a RFG297AAWP that will not make ice. We got it used but we know the ice maker was working before we moved it. The water dispenser works fine. It worked, then quit, then worked and has now quit altogether.
Submitted: 2 years ago.
Category: Appliance
Expert:  Kelly replied 2 years ago.
Thanks for counting on us to help with your appliance problem. My name is ***** ***** I look forward to helping you! If the ice maker was working fine before moving, the issue is likely air in the water lines. When you reconnected it, did you run a few liters of water through the door? If you manually fill the ice maker, does it dump cubes in a few hours? Is the ice maker full of cubes waiting to be dumped or dry?